Wednesday, May 24, 2006

Doctor's manners

I was in the doctor's office the other day to get a physical. I think about doctors differently now that I have two sons that are going to be doctors with a possible third one in the form of Addie.As the doctor came in and sat down and started asking me questions I had a epiphony pertaining to docs. He was on the computer and looked up my file from when I was in a year ago (I hadn't seen him since) He was confiming a bunch of stuff like the meds I'm on (Norvasc and TriCor), my latest blood test, did I have a colonoscopy and the like. It just struck me that this man doesn't know me from Adam (no pun intended Addie) I'm just a body to him. No relationship with me as a person. It was obvious that he hadn't even looked at my file before he came in.I have nothing against this Doc nor do I think he was in anyway a bad doctor. When I only see him once a year, I can't expect him to know me from the hundreds of others he is seeing. It is just the thought occurred to me that I want a relationship with my doctor that is beyond just a body he is seeing. It just gives me a funny feeling that he really doesn't know me, has little interest in me as a person and is just treating me as a kind a generic patient. In a large practice it can be no other way, I suppose, but it just hit me that I hope Mark and Jeff and Addie really have the opportunity in their medical lives to get to know their patients and really be a part of improving their lives in a personal and professional way.I also suggest that when you see a patient after the first time, that before you go into the patient you review the records briefly, try jogging your memory as to why and when you saw him the last time so that when you open that door you are approaching him or her like you are personally interested and informed about their issues. It makes the patient feel more than just a body. Don't know how you do that, but I sure think it would help. My doctor takes a picture the first time you see him so he can kind of remember what you look like and that may jog his memory. Seems like notes in the file to help you the next time would be a good idea as well as names the patient goes my. You should take a few moments to review that before you open that door. I'm sure that in the rush sometimes that happens and other times maybe not. The first thing he said to me was "Hi Michael." I knew right away he didn't have a clue about anything we had talked about before and didn't remember me at all. How hard would it be to make a note in the file to say this patient goes by "Mickey." A little thing and perhaps a bit artificial but it sure gives the patient the impression you know who he is.Dad

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